GENERAL:

1. When you place an order electronically through the website you are using, you are deemed to have accepted the prior information form and distance sales contract presented to you.

2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping costs related to the shipment of the product will be paid by the buyers.

4. Each purchased product shall be delivered to the person and/or organization at the address specified by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specifications indicated in the order, and with documents such as the warranty certificate and user manual, if any.

6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days upon learning this situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the buyer does not pay the price of the purchased product or cancels it in bank records, the seller's obligation to deliver the product ends.

UNAUTHORIZED USE OF CREDIT CARD PURCHASES:

8. If after the product has been delivered, it is determined that the credit card used by the buyer for payment was unfairly used by unauthorized persons, and the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure events beyond the seller's control occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order and payment was made in cash, the amount will be refunded within 14 days. If payment was made by credit card and the buyer cancels, the price will be refunded to the bank within 14 days, but it may take 2-3 weeks for the bank to credit the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. Before accepting delivery of the goods/service subject to the contract, the buyer shall inspect the product; damaged and defective goods/services such as dented, broken, torn packaging, etc., shall not be accepted from the shipping company. Delivered goods/services will be accepted as undamaged and intact. The BUYER must carefully protect the product/service after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The product must be returned with the invoice.

RIGHT OF WITHDRAWAL:

11. The BUYER may, within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/entity at the indicated address, notify the SELLER via the contact information below and exercise the right of withdrawal from the contract without any legal or criminal liability and without giving any reason by rejecting the goods.

SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY

NAME/TITLE: PİLE TEKSTİL MOBİLYA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ

ADDRESS: YUKARI DUDULLU MAH. BAYRAK CAD. KILIÇ İŞ MERKEZİ NO: 20 A ÜMRANİYE/ ISTANBUL

EMAIL: info@pilehome.com.tr

PHONE: 0533 680 29 66

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchased item is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the service has begun with the consumer's consent before the right of withdrawal expires. Notification about the right of withdrawal has been provided in Distance Contracts and Cancellation Terms, and the Buyer places the order knowing these conditions.

14. Costs arising from the exercise of the right of withdrawal are borne by the SELLER.

15. The right of withdrawal must be exercised by notifying the SELLER in writing or by relevant methods within 14 (fourteen) days via registered mail, fax, e-mail, or other methods specified by the SELLER, and the product must remain unused in accordance with the "Products for Which the Right of Withdrawal Cannot Be Used" provisions of this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.)

17. The return form, product packaging, box, standard accessories, if any, must be delivered completely and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to refund the total amount and documents binding the BUYER within 10 days at the latest upon receiving the withdrawal notification and to receive the goods back within 20 days.

19. If there is a decrease in the value of the goods due to the fault of the BUYER or if return becomes impossible, the BUYER is liable to compensate the SELLER for damages proportionate to the fault. However, the BUYER is not responsible for changes and deterioration resulting from proper use of the goods within the right of withdrawal period.

20. If the campaign limit amount set by the SELLER drops below due to exercising the right of withdrawal, the discount amount used within the campaign will be canceled.

PRODUCTS THAT CANNOT BE WITHDRAWN FROM:

21. Products made upon the BUYER's request or clearly for personal needs and not suitable for return, such as underwear bottoms, swimsuit and bikini bottoms, makeup products, single-use products, goods liable to perish quickly or with expiry risk, products whose packaging has been opened by the buyer after delivery and are inappropriate for return due to health and hygiene reasons, products mixed with other products after delivery and cannot be separated by nature, periodicals such as newspapers and magazines except those provided under subscription contracts, services performed immediately in electronic environments or intangible goods delivered instantly to the consumer, and products such as sound or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables with packaging opened by the BUYER, cannot be returned as per regulations. Also, the right of withdrawal cannot be exercised for services that started with consumer consent before the withdrawal period ends, according to regulations.

22. For cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables (toners, cartridges, ribbons, etc.) to be returnable, their packaging must be unopened, unused, and undamaged.

23. According to the following distance contract regulations; products that cannot be withdrawn from:

• Contracts regarding goods prepared according to the consumer's requests or personal needs.

• Contracts related to delivery of perishable goods or those with expiration dates.

• Contracts for goods whose protective elements like packaging, seals, or bands have been opened after delivery and whose return is not suitable for health and hygiene reasons.

• Contracts for goods mixed with other goods after delivery and cannot be separated by nature.

• Contracts regarding books, digital content, and computer consumables presented in material form if protective elements like packaging, seals, or bands have been opened after delivery.

• Contracts for services to be performed on a certain date or period, such as accommodation, transportation, car rental, food and beverage supply, and leisure or entertainment activities.

• Contracts for services performed immediately in electronic environments or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. If the BUYER makes payments by credit card and defaults, they accept and undertake to pay interest and be responsible to the bank under the credit card agreement with the card-issuing bank. The bank may take legal action and claim costs and attorney fees from the BUYER. In all cases, if the BUYER defaults on the debt, the BUYER agrees to compensate the SELLER for any losses caused by the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make payment by bank transfer or EFT (Electronic Fund Transfer) to any of our accounts at ............, ........., bank (in TRY).

26. You can use online single or installment payment options with all your credit cards through our site. Your credit card will be charged at the end of your order during online payments.