PRIVACY AND SECURITY POLICY

All services provided in our store and registered at the address YUKARI DUDULLU MAH. BAYRAK CAD. KILIÇ BUSINESS CENTER NO: 20 A ÜMRANİYE/ ISTANBUL belong to and are operated by our company PİLE TEKSTİL MOBİLYA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ.

Our company may collect personal data for various purposes. Below, it is specified how and in what manner the collected personal data are gathered and how these data are protected.

By membership or by filling out various forms and surveys on our store, members' personal information (such as name-surname, company details, phone, address or email addresses) is collected by our store as required by the nature of the business.

Our company may send its customers and members information about campaigns, new products, promotional offers from time to time. Our members can make any choice about receiving or not receiving such information when registering, and this choice can be changed later in account information section after login or by the link in the received notification message.

Personal information sent electronically by our members via the approval process conducted through our store or email will not be disclosed to third parties outside the purposes and scope defined in the "User Agreement" we have with our members.

To identify system-related issues and to quickly resolve possible problems or disputes related to provided services, our company records and uses the IP addresses of its members. IP addresses may also be used to generally identify users and gather comprehensive demographic information.

Our company may use requested information, either directly or through its partners, for direct marketing purposes outside the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions conducted through our store may be used by our company and partners for statistical evaluations, database creation, and market research without revealing the identity of our members and beyond the purposes and scope set out in the "Membership Agreement".

Our company is committed to strictly keeping confidential information private, treating this as an obligation of secrecy, taking all necessary measures and due diligence to ensure and maintain confidentiality, and to prevent the entire or any part of confidential information from entering the public domain, being used without authorization, or being disclosed to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders shopping from our shopping sites. Your credit card information is not stored in our system under any circumstances.

When you enter the transaction process, there are two things you should pay attention to in order to understand that you are on a secure site. One of them is the key or lock icon located at the bottom line of your browser. This indicates you are on a secure internet page, and all your information is encrypted and protected. These details are used only in connection with the sales transaction process and as per your given instructions. Information related to credit cards used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank independently from our shopping sites for verification. If the card’s usability is approved, the shopping continues. Since no information regarding the card can be viewed or stored by our company, it prevents third parties from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information for orders made online with credit card is checked by our company against Credit Card Fraud. Therefore, customers placing their first order through our shopping sites are required to have their financial and address/phone information verified before their order can proceed to supply and delivery stages. If needed, contact may be made with the credit card holder or the relevant bank for information verification.

Only you can access and change all the information you provided during registration. If you protect your login information securely, it is impossible for others to access or change your information. For this purpose, a 128-bit SSL security area is used during membership operations. This system is an internationally encrypted standard that is impossible to break.

Internet shopping sites that have information hotlines or customer service and display clear address and phone information are currently preferred more. This way, you can obtain detailed information about any queries you may have and get more reliable information about the trustworthiness of the online shopping service provider.

Note: We recommend paying attention to whether the company’s clear address and telephone number are included on Internet shopping sites. Before making a purchase, note down all phone/address details of the store you are buying from. If you do not trust, call and confirm before shopping. All our online shopping sites related to our company include all company information and location details.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Your identity and credit card information that you submit to us via the mail order method will be stored by our company according to the confidentiality principle. These details are retained for 60 days to address possible disputes with the bank regarding the credit card charge, and then destroyed. In the event that any amount other than the amount approved by you on the mail order form sent to us for the payment of ordered products is charged to your card, you have the right to dispute and prevent payment to the bank, so it does not pose a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may provide links to other sites within its website. Our company does not assume any responsibility for the privacy policies and contents of the sites accessed via these links.Advertisements published on our site are distributed to our users through advertising partners. The Privacy Policy terms in this agreement only apply to the use of our store and do not cover third-party websites.

EXCEPTIONAL CASES

Our company may disclose user information to third parties outside the provisions of this "Privacy Policy" under the limited conditions specified below. These situations are limited to;

1. Complying with obligations imposed by laws, statutory decrees, regulations, and other binding legal authorities in force;

2. To fulfill and implement the provisions of the "Membership Agreement" and other contracts concluded with users by our store;

3. To provide information about users in a duly conducted investigation or inquiry by authorized administrative and judicial authorities;

4. Cases where it is necessary to provide information to protect the rights or safety of users.

E-MAIL SECURITY

When sending emails to our Store’s Customer Service regarding any of your orders, never write your credit card number or passwords in the email. Information included in emails can be viewed by third parties. Our company cannot guarantee the security of information transmitted via your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user’s browser, to be stored in the main memory. The technical communication file stores the status and preferences about the site and facilitates the use of the Internet.

The technical communication file helps to obtain statistical information on how many people visit the site, for what purpose a person visits it, how many times, and how long they stay on the site, and it supports the dynamic generation of adverts and content from user-specialized pages. The technical communication file is not designed to access your main memory or retrieve personal information from your email or any other personal information. Most browsers are originally designed to accept the technical communication file, but users can change settings to block the receipt of cookies or to notify when a cookie is received.

Our company reserves the right to publish or send by email or post on the site the changes to these "Privacy Policy" terms at any time. The Privacy Policy provisions take effect on the date they are published if changed.

For any questions or suggestions about our privacy policy, you can send an email to info@pilehome.com.tr. You can also contact us using the contact information below.

Company Name: PİLE TEKSTİL MOBİLYA VE İNŞAAT TİCARET LİMİTED ŞİRKETİ

Address: YUKARI DUDULLU MAH. BAYRAK CAD. KILIÇ BUSINESS CENTER NO: 20 A ÜMRANİYE/ ISTANBUL

Email: info@pilehome.com.tr

Phone: 0533 680 29 66